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    Help

    Fusion Data Company · Last updated 8 September 2026

    I paid and the course is locked

    Sign out and back in; Stripe confirms the purchase within a minute. If it is still locked after ten minutes, email the receipt to rob@fusiondataco.com.

    A video will not play

    Try another browser and check that nothing on your network blocks the video host. Tell us the lesson name if it keeps failing.

    I failed the quiz

    Retake it as many times as you like; the pass mark is shown on the quiz page. The certificate is issued on the first pass.

    My certificate is missing something

    Email us the certificate number. Names are printed exactly as they appear on your account.